Where are you located and where is the Area of Service?

We have offices in Toronto, ON and Vancouver, BC. We serve all of Canada including Quebec.

How does the pricing work?

We only charge one-time fee per tenant check. No monthly subscription or services fees. You can pay yourself, or request the tenant to pay.

What information do you need from tenants?

  • Name, Address, Date of Birth, and SIN or Driver’s License, as well as consent to pull a credit report
  • Don’t have tenant info? No problem, you can invite tenants via email and we send them a form to collect their info and consent

Will this affect tenant's credit score?

The credit inquiry will appear on the applicant’s credit file, however it will not have a significant impact on their credit score, since this is not a credit application.

What is included in the Background Check?

The Background Check is a real-time public document search of over 200,000 databases looking for criminal records, court decisions, past evictions, negative press, social media profiles, public biographies, past employment and more.

See our full guide on how to read the Singlekey Tenant Credit and Background Check Report here

Is my data secure?

Protecting your information is our priority. All tenant and landlord data is securely stored and encrypted. For more details see our Privacy Policy.

How do I create an account?

To create an account, you must complete your first report order. Then the system will ask you to create a username and password in order to log in and securely access your tenant report. To place your first order, hit the Order Now or Get Started button and follow the instructions.

Can I order a report for myself?

Absolutely! Just hit Order Now, select the ‘Enter Tenant Info’ option, and then enter your information. Note that you will have to enter your name and email address twice under ‘Your Information’ and ‘Tenant information’ sections.